Customer service is a vital department for any organisation, and as the public face of a company, you and your team need to ensure you are always performing at your best as much as they can. Burn-out in customer service and hospitality can be a real challenge to that – Here’s how you can avoid burn out when working in customer services and hospitality.

Patience is key. Absolutely, every customer service professional must develop a sound level of patience. Sometimes customers will be unhappy with the service provided and will need some extra support. Patience will help you deliver a better service and benefit your own wellbeing too!

Be open. Discussing customer issues with other colleagues and bringing up concerns you have within the organisation with management is important to your own wellbeing at work; it’s easy for managers to miss the small details and feedback is often appreciated.

Find a work/life balance. It’s good to offer a great customer service, but without time for yourself that great service will start to decline.

Learn about psychology. People are complicated, and having a basic understanding of the core principles of people psychology can go a long way in customer service and hospitality.

For more information about our customer service jobs, or to find out how South 57 can support your business, contact us on 0333 344 6845 or [email protected].

Navigating the job search can feel overwhelming, but job boards offer an incredible tool to streamline the process. Using these platforms effectively can make a significant difference in your job hunt. But it’s not just about posting your CV and waiting—there are strategic steps you can take to stand out.

Firstly, tailor your CV to highlight key skills and experiences relevant to the position you’re applying for. Job boards often use algorithms to match candidates with jobs, so incorporating keywords from the job descriptions can boost your visibility. And don’t just apply for roles—set up job alerts to ensure you don’t miss new opportunities that fit your criteria.

Furthermore, make use of the advanced search filters to zero in on the jobs that match your skill set and career aspirations. This can save you time and help you focus on roles that are truly worth pursuing. Additionally, regularly updating your CV and profile keeps your information current and can improve your chances of catching the recruiters’ eyes.

Networking remains essential even on job boards. Engage with recruiters and other professionals on platforms like LinkedIn after applying to build meaningful connections. Comment on posts, join relevant groups, and share your own insights. This proactive approach not only enhances your online presence but might give you an edge over other candidates.

Don’t forget to leverage the power of job boards’ additional resources—many offer career advice, company reviews, and even forums where you can seek guidance from other job seekers. Staying informed about industry trends and best practices through these resources can also be incredibly beneficial.

Good luck, and happy job hunting! For more information about our latest jobs, or to find out how South57 Recruitment can support your business, contact us on 0333 344 6845 or [email protected].